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Atris Technology, LLC
Automating Your Compliance NeedsPreparing for the Unexpected 15 Jul 2024, 3:21 pm
3 Critical Steps to Take to Save Your Business from Natural Disasters
Natural disasters wreak havoc globally each year, whether in the form of hurricanes, earthquakes, tornados, flooding, or mudslides. For unprepared businesses, this could mean closing permanently. Some of the fallout from natural disasters that affect businesses are worker and business displacement/relocation, loss of physical locations, and data loss from damaged and destroyed computer/information systems. In fact, according to a study by Gartner, 40% of businesses won’t reopen after a natural disaster.
So, what steps can small business owners take to mitigate the effects of natural disasters on their business? Here are three critical steps to help protect your data, reduce downtime, and reduce the pain of being affected by natural disasters.
- Back up your data. This step is the most important of all. You must have a reliable backup solution for your business, preferably a geographically distant, off-site backup solution. Since disasters don’t usually occur nationwide all at once, having an off-site backup, preferably at a hurricane-hardened data center, allows your business to recover from the backups, even if your computer systems are destroyed or damaged. Not only should you have a back solution in place, but testing your solution on at least an annual or semi-annual basis is also critical. If there is an issue with the backups, you want to know before a disaster strikes.
- Have a written disaster recovery (DR) plan. When things go wrong, it can take time to think or know where to start to pick up the pieces and move forward. A well-written plan of action that the leadership team and your employees can follow takes the guesswork out of what to do next. By having a written plan of action, your team can move quickly to get your business up and running again. Your plan should include communication methods, assigned responsibilities, and an off-line protocol for your business.
- Communicate. The next critical step is communicating the plan to all leaders and employees. This step cannot be overstated. Your team must know what to expect during an emergency, who is responsible for which actions, and how you expect them to carry out those responsibilities. Without proper communication, you could have multiple people working on the same tasks, or worse, no one doing anything for not knowing what to do. Be sure that each member of your leadership team has access to the written plan and has a plan to reach out to the employees for whom they are responsible. Good communication solves many issues in a time of trouble, and this is no exception. Some businesses even go as far as practicing implementing their DR plan to identify any gaps in the plan and ensure their people can follow the plan precisely and are ready for whatever real scenario they may face.
Overall, a well-written plan, good communication, and off-site data storage can significantly reduce the stress and uncertainty that follow an unplanned weather event. Having a clear plan of action and knowing that your data is safe can instill confidence in your employees and reduce the fear of ‘what happens now’ while you figure out the next steps. This reassurance is invaluable in the face of a disaster.
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How Much Should My IT Support Cost? 27 Mar 2024, 4:24 am
A Guide for Budgeting for Your Business IT Support
It’s no secret that almost all businesses today use technology to help keep their businesses running. This can be as simple as the use of laptop or desktop computers, VoIP phone systems, and a router, or as complex as large-scale infrastructure systems with multiple servers, firewalls, and offices that all must be connected and online. Regardless of the size and complexity of your network, one thing rings true for all computer systems; they must be maintained, and someone must have the knowledge to keep those systems running.
Enter the Information Technology pros of the world! These are the folks that keep the printers printing, the servers serving, and the network secure. IT Support has become a central role in businesses across the globe and has taken many shapes over the years. Along with the evolution of IT Support models comes different pricing structures, as well. In this blog, we’ll explore the different IT Support models, as well as different pricing structures you can expect to find in the marketplace.
Break/Fix IT Support
The most basic method of IT Support is what is referred to as the Break/Fix Model (think “Geek Squad”). As the name suggests, this model delivers reactive support for hardware and software issues. Clients are typically charged on a time and material basis. A quick web search for break/fix support in Florida reveals that clients can expect to pay hourly rates ranging from $125-$225 per hour, with a 2-hour minimum on average. Hardware is charged separately. The benefit of this model is that you only pay when you need services. The downside is that it’s reactive in nature, so preventing future problems is not always a priority, and you’re typically at the mercy of the break/fix company’s schedule. This model is best for smaller companies that don’t rely on technology as much for their business needs and can occasionally afford to have system downtime.
In-House Support
When the technology needs increase at an organization, an option is recruiting skilled IT professionals, creating an in-house, full-time support team. This model is great for companies that want direct access to their support staff, which typically means getting help immediately for any IT-related issues. This model also lends itself to having greater control over the work performed by the IT staff, as the company gets to decide what the responsibilities are for the IT department, and change as necessary, with little resistance. However, an in-house model can be cost-prohibitive. For example, a computer support specialist has a median price tag of $57,890 per year, with regional variations moving this up or down. For complex organizations, hiring a full-time Network Administrator will come with an average annual cost of $113,150 ($90,520 salary plus benefits, payroll costs, taxes, etc.), according to the Bureau of Labor Statistics. In-house support is typically appropriate for larger organizations with numerous IT-related needs. Be aware that hiring and dealing with churn within your IT department can be time consuming, costly, and potentially delay IT initiatives and projects.
Co-Managed IT Support
An increasingly common IT Support model is a hybrid of in-house personnel working with an outsourced provider, what’s known as Co-Managed IT Support, or CoMITS. The in-house IT staff act as the “boots on the ground”, taking care of day-to-day tasks, assisting employees who need immediate help, while an outsourced Managed Services Provider handles broader scope tasks such as implementing and maintaining cyber security initiatives, infrastructure management, and consulting for future IT initiatives. This model is best suited to organizations with multiple offices, complex IT needs, and those who can afford in-house computer support specialists but not high salary network administrators.
Fully Managed IT Services
Finally, some organizations outsource to a company that specializes in providing an array of services that meet most or all their IT needs. This is considered a Managed IT Services Provider model, or MSP for short. Services range from cybersecurity implementation and firewall maintenance, data backup and disaster recovery services, infrastructure management, and even helpdesk services. MSPs typically work on a contractual basis to provide a set of services specified in an agreed upon contract, for a specific length of time, and for a fixed monthly fee. Although pricing can vary, clients can expect to see a pricing model that is based per user, per device, or some combination of both. For example, an MSP may charge one fee for management of the firewall, plus a per user fee for email filtering. Other factors that affect pricing include the size and complexity of your network, the scope of the services provided, regional cost of hiring talent for the MSP, and any specialized needs such as compliance or regulatory standards that your organization fall under. Based on our experience, MSP monthly charges range from $175-$250 per user, with some variance situationally. This model is best suited for those organizations that don’t want to hire an in-house team yet need reliable IT Support for a predictable monthly cost. The downside to using an MSP is any work not specified in the services contract may involve separate charges, and there might be a learning curve for the MSP if you have specialized needs, such as compliance or regulatory needs.
Decisions
How do you decide which model best aligns with your needs? Start by taking stock of your IT budget, the complexity of your network, future goals, and satisfaction with your IT support. Organizations frequently outgrow their current support model over time and when discussing options with various providers, remember that new technologies may ultimately result in cost savings coupled with better services! Regardless of your situation, understanding different support options available will help you make an informed decision for your organization’s current and future information technology needs.
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Atris Technology Is Excited to Announce the Acquisition of Hogan Financial Systems, Strengthening Our Nationwide Reach and Introducing New Products and Technologies 23 Mar 2022, 8:41 pm
All of us at Atris are pleased to welcome Hogan Financial Systems to our family of products and services. This important merger enables us to rapidly broaden our software and services offerings in the fast-changing SMB fintech space. Read the official press release here. Combining state-of-the-art retail banking software with experienced back-office and service-delivery teams will strengthen our clients’ ability to respond to new opportunities and threats as digital transformation takes greater priority in our sectors. This convergence creates new opportunities for both Atris and Hogan Financial clients alike, significantly enhancing our portfolio of software and managed services to better serve the banking and credit union markets.
Want more info on any of these new offerings?
Contact us to speak with one of our Atris representatives today.
New Services Available for Community Banking Partners from This Acquisition
Core Plus
Core+ is the solution for retail banks that have already purchased an in-house core system but don’t want to worry about the hassle of housing and operating the systems themselves.
Choose your vendor, and make your purchase, but let Atris house and operate the system for you.
Vault Plus
Have peace of mind in the event of a disaster with Vault+, Atris’ service that provides clients with access to backup files of all their data, on-site, should it ever get deleted.
We know key data is everywhere – sometimes where it shouldn’t be — and that it can accidentally be deleted. Vault+ protects you from a data deletion mishap.
Item Plus
Item+ is a complete item processing solution tailored to your policies and schedule. All you need to worry about is scanning items behind the teller line, and we’ll take care of the rest.
We’ll balance, send posting files to our core, cash letters to your correspondent, send images to your statement vendor, and process internet banking.
Card Plus
Card+ will give your customers real-time balance updates in their online banking portals as soon as they swipe their debit card.If you’re not real-time, your customers are noticing. A balance on their smartphone isn’t the same as the balance at the point of sale and customers want to see a deposit they’ve made as soon as it hits their account, not later that afternoon.
Want more info on any of these new offerings?
Contact us to speak with one of our Atris representatives today.
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Atris Technology Extends Its Technology Offering and Nationwide Reach with Agreement to Acquire Hogan Financial Systems 23 Feb 2022, 6:14 pm
Atris Technology, LLC acquires Hogan Financial Systems, converging their solutions to bring a new world of advanced technology to banking customers, and delivering all as a managed service.
GAINESVILLE, FL (PRWEB) FEBRUARY 24, 2022
Atris Technology, LLC, a nationwide provider of software and services for financial institutions, today announced it has signed a definitive agreement to acquire Hogan Financial Systems, provider of operational and consulting services for financial institutions.
The acquisition furthers each organization’s commitment to expand their respective portfolios of end-to-end retail banking solutions and services to increase value for existing and new customers.
“Hogan Financial Systems fits our growth strategy and will enable Atris to rapidly broaden our software and services offerings in the fast-changing SMB financial space,” said Dan Roberts, Technology Director and Managing Partner at Atris. “Combining state-of-the-art retail banking software with experienced back-office and service-delivery teams will enable our clients to respond to new opportunities and threats as digital transformation takes greater priority in our sector.”
Banking solutions from both companies are already closely aligned, including advanced teller automation, back-office automation, back-up and disaster recovery, and protection against ransomware.
“This convergence creates new opportunities for clients,” added Scott McElhiney, Sales Manager and Partner at Atris. “A combined portfolio of software and managed services helps financial institutions reduce complexity and streamline vendor relationships.”
The acquisition will have no direct impact on clients at Hogan Financial. Ken Hogan, founder and CEO, will remain onboard indefinitely, as an FI operations consultant for Atris. Clients will reap the benefits of complementary support teams, as well as new cloud banking services. Service reliability will also improve due to expanded, geographically diverse, secure data processing facilities.
“We know Atris well and have worked alongside them for several years now,” said Ken Hogan, founder and CEO, Hogan Financial Systems. “We share the same values and ongoing commitment to our respective customers, and we are thrilled to add Atris’ competencies and extensive expertise to serve our customers better.”
About Atris Technology, LLC
Atris Technology, LLC is a provider of software automation that enables financial institutions to successfully compete in the rapidly changing financial marketplace. Key solutions include branch automation, real-time EFT processing, and IT security solutions. Teller image capture and remote-deposit processing exemplify its progressive delivery solutions. Atris is headquartered in Gainesville, Florida, serving clients nationwide.
More information about Atris Technology, LLC can be found at https://atris.com.
About Hogan Financial Systems, Inc.
Hogan Financial Systems, Inc. provides hosting, operation, and management of core IT infrastructure systems for financial institutions throughout the United States. Services include secure protection against ransomware, item processing, check processing, disaster recovery, and ATM debit-card authorization. Additionally, Hogan Financial allows financial institutions to enjoy the benefits of an in-house and competitively priced solution that guarantees data integrity and SOC 2 compliance. Hogan Financial is headquartered in Flower Mound, Texas. More information about Hogan Financial Systems, Inc. can be found at http://www.hoganfin.com.
“Combining state-of-the- art retail banking software solutions with highly experienced back-office and service delivery teams will enable our clients to respond to new opportunities and threats as digital transformation takes greater priority in our sector.”
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3 Tips for Protecting a Distributed Workforce 12 Jun 2020, 4:46 am
With the coronavirus pandemic affecting the world unexpectedly, we’ve been seeing countries closing borders, factories shutting down and companies extending work from home policies to their teams. According to a survey, conducted by Willis Towers Watson, 46% of American businesses have implemented a remote work policy as early as February 2020. While telecommuting does make sense and working remotely protects employees from contracting and transmitting the virus, a distributed workplace comes with a learning curve and its own set of challenges.
How do you protect your corporate data, devices and networks? How do you minimize phishing scams and cybersecurity threats? Where is the guarantee that your company devices won’t get affected by unauthorized users and that only secure networks are being utilized for remote work? Here are three tips we suggest to ensure your network doesn’t get compromised in the face of a distributed workforce.
Antiphishing
Since the onset of the pandemic, pandemic-related phishing attacks have increased a significant amount. . Bad actors are capitalizing on current events in an attempt to successfully fool company employees into giving up valubable data. Be sure that your employee’s devices and email attachments are set to have all stored data encrypted to prevent theft. Don’t respond to emails from unrecognized senders that seek internal company information. Report any suspicious email activity to your digital security department. Above all, implement and maintain procedures that protect users’ confidential information and have back up measures in place so your systems are ready to be restored in case of emergency.
Learn more about email security and policy-based encryption here.
Security Awareness Training
Even if your recovery strategy is up-to-date, not communicating security procedures and missing out on employee preparedness can be detrimental to your business operations. It’s always better to prepare your team by educating them about phishing attacks and cybersecurity threats than allowing them to click on a phishing email and cause a breach. Security should be top of mind when deploying work from home. Arming your employees with training resources that teach them how to work from home safely, is the single best thing you can do to protect your company infrastructure from unwanted threats.
Contact us today to learn more about our awareness training resource library.
Home Network Protection
As a part of security awareness training, it is now more important than ever to train your employees and teams on how to protect company software and devices when working remotely. People working from home should avoid the use of public Wi-Fi. They should also make sure that their home routers and devices are sufficiently secured. VPN deployment, latest anti-virus software and end-to-end encryption provide an additional security layer needed to keep your systems running safely. Lastly, we recommend taking deliberate, proactive measures to ensure data-security like enforcing local data encryption and hardening cloud applications like Microsoft 365.
Learn more about advanced protection technologies offered by Atris.
Bottom line, your people are your greatest asset and right now they are likely to be under a great deal of stress, so offering a protected work environment free from cybersecurity threats will help everyone power through the tough times and perform their daily responsibilities safely and efficiently.
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Business Continuity Planning Simplified 12 May 2020, 2:56 pm
When the next emergency event strikes, how will you ensure that your organization continues to operate safely and generate revenue? Whether caused by a natural disaster, global pandemic, or a cyberattack, sudden disturbances are unpredictable and can unfold in many unexpected ways. Your leadership team is unlikely to get advanced notice about tomorrow’s upcoming disaster. That’s why it is so important to have a proven business continuity strategy today.
Simply explained, business continuity planning (BCP) is the process of preparing to maintain ongoing business functions or resuming them quickly in the event of a disaster. While certain industries have strict oversight on how they design and implement their plan, like banks and credit unions, many businesses don’t have the luxury of a government examiner to guide them down a specific path. For the rest of us, the following strategy outlines organizational instructions and procedures for dealing with potential threats. It also details emergency management procedures and determines what associates can do to ensure continuous business operation.
Did You Know?
According to the Bureau of Labor, 20% of businesses experience a failure due to fire, flood, power outage, or natural disaster. 60% of companies that experience data loss will shut down within six months, and only 35% of SMBs have a business continuity plan. In addition, the average cost of downtime can be up to $5600 per minute in mid-sized businesses and up to $11,000 per minute in enterprises. These statistics indicate that not having a business continuity plan in place can cost your company money and even result in a shutdown.
Business continuity planning can prepare your infrastructure to withstand disturbances and stay operational amidst any disaster. Besides general preparation, a successful BCP must include readiness procedures and instructions on who in your organization should be carrying out each step. Here is an example of a business continuity plan checklist to help you get started.
Business Continuity Checklist – Questions to Ask!
- Customer communication: what do we say to the customers, vendors and third-party providers to ensure support and transparency?
- Supply chain: how do we plan for continuous service or product delivery?
- Timing: how long will it take us to restore business processes and in what order?
- Employee support: how do we support our employees in the event of a disaster?
- Infrastructure management: how much of your organization’s IT operations are in the hands of one person? Do you have a plan B?
- Technology: what recovery solutions should be implemented to ensure critical technologies remain operable?
- Business allies: are managed IT services included in business continuity planning?
- Process management: what critical processes should we activate if technology fails?
- Relocation: in the event of a physical disaster, where do we relocate human resources and hardware?
- Event management: which teams will be managing emergency events and how?
- Staffing: do we have enough hands to carry out our business continuity plan?
- Dependencies: what factors are business processes dependent on to operate successfully?
- Drills: are we performing regular plan validation exercises to ensure our business continuity plan will function successfully?
- Documentation: have we properly documented all steps and actions to ensure complete preparedness?
These questions and more are on the minds of business executives, especially in today’s unpredictable global economy. No matter your industry, Atris can help you proactively prepare for any crisis, so your organization can come out of any difficult situation even better and stronger than before. We offer services that help protect your business from threats across multiple network devices and applications. Our team can proactively monitor and support your entire infrastructure and protect it from vulnerabilities and threats.
Contact us today to find out how you can safely prepare to face unforeseen events with confidence.
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The Importance of IT Security Awareness Training 27 Apr 2020, 4:55 pm
Phishing and social engineering continue to be some of the hottest topics in today’s world. How are you protecting your organization from bad actors who leverage the COVID-19 crisis to frame digital attacks? Are you ready to face rising cyber threats that continue to evolve every day?
Let’s talk about the nature of cyber-attacks including social engineering and phishing and consider a solution to protect your business, employees and mission-critical infrastructures.
What Is a Social Engineering Attack?
Have you ever received an unsolicited email from someone you don’t know asking to provide access to a company account or share confidential information? If so, you were most likely targeted by a bad actor attempting to use social engineering. Today, cybercriminals use different methods to get victims to take action that goes against their better judgment. These attackers are pros at manipulating our emotions to make us act irrationally.
Here is what you need to know about social engineering attacks. First, a bad actor contacts an inside employee in an effort to obtain information about an organization. Next, the attacker attempts to incentivize the victim to give away sensitive data or access critical resources. If that doesn’t work with one person, he or she will move on to the next victim to gain a foothold and to ultimately execute the attack. After an attack has been carried out, the offender will close the interaction, cover tracks and remove all traces of malware without causing suspicion.
Social engineering attacks are especially dangerous because they target your people, not your machines, . This makes them less predictable than traditional attacks against your IT infrastructure. Social engineers manipulate human behavior by leveraging fear, curiosity and other human emotions. Preventing these attacks largely depends on the level of preparedness and adequate employee training. Regular drills and educational sessions will not only provide tools for recognizing social engineering attacks, but they will also help your team stay calm and effectively deal with the situation at hand.
What Is a Phishing Attack?
Another wide-spread type of malicious attack is phishing. If you have ever received a message asking to download an unsolicited attachment or follow a questionable link, you are probably familiar with this type of action. Phishing attacks are executed in the form of an email or text campaign that generates curiosity, creates a sense of urgency or promotes fear. For example, you may receive an email from someone posing as a C-level executive asking you to follow a link to an unfamiliar website. By following this link, you may unknowingly introduce malware to your organization. As a result of a simple exchange between two people, a company can fall victim to security breaches and encounter unprecedented losses.
While every country has its own cybercrime laws, it’s important to remember that prevention is key to avoiding attacks that cause serious damage. That’s why adequate training in identifying and preventing phishing attacks should be your top priority.
How Can Social Engineering and Phishing Attacks Be Prevented?
Education is very important if your organization aims to prevent cyber attacks. We can all follow
basic common sense advice not to open emails from unrecognized senders or click unknown links. But your employees should also understand the magnitude of cyber attacks and be trained on how to detect and prevent them. They must know what to do when they receive a phishing email and what protocols they should follow to minimize cybersecurity vulnerabilities.
The best form of education to help users achieve a high level of preparedness is security awareness training. Security awareness training offers everyone in the organization a robust set of tools to detect, confront, and prevent social engineering and phishing attacks. If your company works with PCI (Payment Card Initiative Compliance), HIPAA (Health Insurance Portability and Accountability Act), NIST (National Institute of Standards and Technology) or ISO (International Organization for Standardization), security awareness training is one of the most valuable layers of your IT security framework.
Here at Atris, we’ve developed strong relationships with top-of-the-line security awareness training providers. Our educational resources include the world’s largest library of content, fully automated simulated phishing attacks, management materials and more. We custom-create programs that are unique to your organization’s needs and goals and provide the necessary tools to help you achieve a high level of preparedness. Contact us today to learn more.
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COVID-19 – Update 03/23/2020 23 Mar 2020, 10:10 pm
Alachua County has enacted a stay at home order for all residents. Atris Technology is part of the Gainesville community and Gainesville is the county seat of Alachua County. As such, Atris has activated it’s business continuity plan to allow all employees to work remotely. Although Atris is considered an essential exempt business, we have chosen to encourage all employees to stay home in the spirit of public health. We are well positioned to provide service to our clients because we leverage the same technology we offer for network and systems flexibility and stability. We will continue to serve our clients with the same vigor and professionalism you’ve come to expect from our organization. Please don’t hesitate to contact us if you need our service and please be safe during this unprecedented time in our country.
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Canon Check Scanner Solutions Combine Atris Teller Capture Process to Streamline Workflow for Citizens Bank of Florida 14 Oct 2019, 9:52 pm
Canon’s high-speed devices help banks maintain customer service goals
MELVILLE, N.Y., Oct. 9, 2019 –– To create new operational efficiencies for bank tellers, Canon U.S.A., Inc., a leader in digital imaging solutions, and Atris Technology, a software development firm specializing in automation solutions in the financial services industry, today announced the successful deployment of Canon’s imageFORMULA CR-120 check scanners across six offices of Citizens Bank of Florida (Oviedo, FL). The joint solution of Canon scanner technology and Atris FlexTeller system helps to streamline workflow by removing the cumbersome task of scanning items using back counter branch capture, which requires tellers to complete transactions for customers, and then later encode tickets and scan items at a later time, away from their window.
“One of the main goals to invest in this combination solution was to create new operational efficiencies for our tellers while maintaining an accurate and seamless customer service experience,” says Susie Pieper, svp operations officer of Citizens Bank of Florida “Scanner reliability and ease of use are key components of teller capture, and we are pleased with the results achieved.”
The combination of Atris FlexTeller, which routinely manages many of the auditing tasks previously performed by tellers and back office personnel, and Canon’s imageFORMULA CR 120 scanners’ fast speed, scanning up to 120 items-per-minute, helps to reduce manual labor. This enables tellers to complete transactions quickly and more efficiently. Additionally, through its 150-item capacity automatic document feeder, these scanners help eliminate dependency on certain back counter hardware, even when larger municipalities make bulk deposits, helping to save valuable time.
“Converting paper tickets into electronic items as early as possible helps create significant cost savings,” said Scott McElhiney, sales manager at Atris Technology. “In addition to capturing physical items at the point of presentment, this environment helps eliminate dependency on paper cash tickets and general ledger forms, driving an even faster return on investment.”
“Canon’s check scanners deliver reliability and productivity, making distributed capture a smoother experience for financial institutions, especially for community banks like Citizens Bank of Florida where exceptional service is crucial,” says Shinichi Yoshida, executive vice president and general manager, Canon U.S.A., Inc. “As a company dedicated to our customer-first mindset, Canon is proud to combine our efficient scanning technology with Atris teller software automation to create a better user experience for customers.”
For more information, please visit www.usa.canon.com
About Citizens Bank of Florida
Citizens Bank of Florida is an independently owned, service oriented and community focused financial institution serving Central Florida since 1946. Headquartered in Oviedo, Florida, and serving numerous area communities, Citizens Bank of Florida provides a wide array of products and services built on the corporate values of honesty and fair dealing, first articulated by the bank’s founders. www.mycbfl.com
About Atris Technology
Atris Technology is a privately held company that provides state of the art solutions including teller automation, debit card processing, Money Service Business oversight and managed services for IT security and business continuity. Atris consultants have utilized their expertise in the financial services, legal, and pharmaceutical and medical industries for two decades. Atris is headquartered in Gainesville, Florida, serving clients nationwide. www.atris.com
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents granted in 2018† and is one of Fortune Magazine’s World’s Most Admired Companies in 2019. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.
†Based on weekly patent counts issued by United States Patent and Trademark Office.
SOURCE Canon U.S.A., Inc.
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CB&S Bank Adopts Atris Software with Epson Multifunction Teller Devices to Support Overall Branch Transformation 18 Feb 2019, 10:24 pm
Joint Solutions Reduce Transaction Processing Times Allowing Bank Employees to Better Engage with Customers and Meet their Financial Services Needs
LONG BEACH, Calif., November 12, 2018 –– Epson America, Inc., a leading supplier of value-added financial solutions, and Atris Technology, a software development firm specializing in automation solutions in the financial services industry, today announced successful deployment of 250 Epson OmniLink® TM-T70II-DT printers and TM-S2000 multi-function teller devices each at CB&S Bank, a leading community bank headquartered in Russellville, Alabama, operating over 50 branches in the Alabama, Mississippi, and Tennessee markets. The joint solutions allowed the bank to greatly simplify and reduce the time involved in the capture and validation process for the teller
at the point of customer interaction.
As part of a continued branch transformation, which involves building numerous integrations between solutions, CB&S Bank was looking to eliminate various manual processes and reduce processing time to 30 seconds or less for all standard customer transactions. At the recommendation of Atris, they made the decision to move to a joint Atris/Epson solution to allow the teller application to run from any device, and maintain the thin client computing environment currently in place within the bank. The initial integration development was completed in just 30 days and more robust operations with the devices were addressed over the following 60 days. Once deployed, it
only took one week of teller training to get the solutions up and running.
“We have seen an increase in transactions being performed at the branch level without adding additional staff, and are now automating most steps within the transaction process,” said Justin Hof, executive vice president and chief information officer of CB&S Bank. “In addition, we did not have to invest in new computers for our tellers, allowing our thin client investment to continue. The solutions provided by Atris and Epson provide us with a significant competitive advantage in our markets.”
“We consider adoption of these particular Epson multi-function teller devices a great success, specifically because we recognize the applicability of this solution in a variety of bank environments while remaining cognizant of budget restraints,” said Scott McElhiney, sales manager at Atris Technology. “A key aspect to the CB&S Bank project was to ensure any check scanning equipment meshed well with the bank’s current technology infrastructure. The decision to utilize Epson equipment was primarily based on the compatibility with the Citrix thin client environment, device reliability, and the significant technical support provided by Epson to ensure successful integration.”
“Working together with Atris, allowed us to empower CB&S Bank with the best solutions to make it as fast and easy as possible to collect vital customer information, in one step, giving branch personnel more face-to-face time fostering stronger customer relationships,” Rahn Rampton, financial services product manager at Epson.
Epson’s TM-S2000 multi-function teller device offers everything financial institutions need for teller capture, back counter and RDC applications. It features the fastest check scanning in its class, high-quality check images, 99.9% MICR accuracy, cashier check and endorsement printing, two-sided ID scanning and more. The OmniLink TM-T70II-DT offers a thermal printer combined with computing power and configuration flexibility.
Link to video testimonial — https://www.youtube.com/watch?v=rA4S_49WPvI
About CB&S Bank
CB&S Bank is a leading community bank with over $1.7 billion in assets, headquartered in Russellville, Alabama, operating over 50 branches in the Alabama, Mississippi, and Tennessee markets. Employing over 500 people company-wide, the bank offers a complete line of full-service banking products and other related financial services to retail and commercial customers through its subsidiaries. https://www.cbsbank.com/
About Atris Technology
Atris Technology is a privately held company that provides state of the art solutions to the banking industry including teller, debit card and SIEM automation using various network technologies including server virtualization, thin client configurations, and VDI deployments. Atris consultants have utilized their expertise in the financial services, legal, and pharmaceutical industries for almost two decades. Atris headquarters are in Gainesville, Florida, serving clients nationwide. www.atris.com
About Epson
Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, watches and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics.
Led by the Japan-based Seiko Epson Corporation, the Epson Group comprises more than 81,000 employees in 85 companies around the world, and is proud of its contributions to the communities in which it operates and its ongoing efforts to reduce environmental impacts.
Founded in 1975 and headquartered in Long Beach, CA, Epson America, Inc. is the U.S. affiliate of Japan-based Seiko Epson Corporation, a global manufacturer and supplier of high-quality technology products that meet customer demands for increased functionality, compactness, systems integration and energy efficiency. For over 40 years, Epson’s advanced technology has been at work in millions of POS systems around the world. Today Epson’s Business Systems Division continues to bring industry-leading, open architecture, smart technologies to the point of service. You may also connect with Epson America on Facebook (http://www.facebook.com/Epson),
Twitter (http://twitter.com/EpsonAmerica), and YouTube (http://www.youtube.com/EpsonAmerica).
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EPSON is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. OmniLink is a registered trademark of Epson America. All other trademarks and/or registered trademarks are property of their respective owners.
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