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PTP
Experience TransformationExecutive Roundtable Recap 10 Apr 2025, 2:05 am
Agentic AI is the next step in the application of AI in the contact center. Find out how it works.
The post Executive Roundtable Recap appeared first on PTP.
What is Agentic AI? Transforming Voice Platforms for Smarter CX 18 Mar 2025, 12:16 am
Agentic AI is the next step in the application of AI in the contact center. Find out how it works.
The post What is Agentic AI? Transforming Voice Platforms for Smarter CX appeared first on PTP.
Who Owns Customer Experience? Part 4 of 4: Identifying and Solving Organizational Silos 4 Mar 2025, 1:07 am
Who owns customer experience? In part 4, we examine all the silos in an organization and how to fix them!
The post Who Owns Customer Experience? Part 4 of 4: Identifying and Solving Organizational Silos appeared first on PTP.
Who Owns Customer Experience? Part 3 of 4: Customer Touchpoints 25 Feb 2025, 12:49 am
Who owns customer experience? In part 3, we look at all the customer touchpoints.
The post Who Owns Customer Experience? Part 3 of 4: Customer Touchpoints appeared first on PTP.
Who Owns Customer Experience? Part 2 of 4: Contact Center Operations 18 Feb 2025, 12:32 am
Who owns customer experience? In part 2, we look at everyone in the contact center operations world.
The post Who Owns Customer Experience? Part 2 of 4: Contact Center Operations appeared first on PTP.
Who Owns Customer Experience? Part 1 of 4: Introduction 11 Feb 2025, 12:23 am
Who really owns the customer experience? Sales, marketing, HR? We examine this ownership in part 1 of a 4 part series.
The post Who Owns Customer Experience? Part 1 of 4: Introduction appeared first on PTP.
Modernizing Your Service Strategy with GenerativeAgent™: CCW Orlando Workshop Summary 4 Feb 2025, 2:57 am
The landscape of business is now covered with the hype of AI. Here's some definitions to help.
The post Modernizing Your Service Strategy with GenerativeAgent™: CCW Orlando Workshop Summary appeared first on PTP.
Generative AI: Perception vs. Reality – CCW Orlando Panel Recap 1 Feb 2025, 2:41 am
The landscape of business is now covered with the hype of AI. Here's some definitions to help.
The post Generative AI: Perception vs. Reality – CCW Orlando Panel Recap appeared first on PTP.
What Does Today’s Customer Look Like? What do They Want from Customer Experience Interactions? 15 Jan 2025, 11:34 pm
The landscape of business is now covered with the hype of AI. Here's some definitions to help.
The post What Does Today’s Customer Look Like? What do They Want from Customer Experience Interactions? appeared first on PTP.
AI-powered Customer Experience Offers Amazing Potential Benefits – So . . . What’s the Problem? 18 Dec 2024, 11:17 pm
The landscape of business is now covered with the hype of AI. Here's some definitions to help.
The post AI-powered Customer Experience Offers Amazing Potential Benefits – So . . . What’s the Problem? appeared first on PTP.