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Optical Lab Software Solutions

Why Superior Industry Expertise and Support are Crucial for LMS 27 Mar 2025, 7:22 pm

When your lab is striving to operate at peak efficiency and continually improve quality, you can’t afford to lose time troubleshooting an issue or waiting for a representative to call you back. Even if your LMS is robust with a wide range of features, you need more than great software. You need superior industry expertise and support to get the most out of it for your specific lab. You need a team who can not only resolve any issues that arise but can be proactive in helping you optimize your operations.

Rx-Universe is here to provide excellence in industry expertise and support so you can grow your lab and exceed your goals.

Why Superior Industry Expertise and Support Matter for LMS:

Optimization for Your Unique Business – Every optical lab has different processes and requirements. With superior industry expertise and support on your side, you can find ways to optimize your LMS and tailor its features to give your unique lab the best results. Knowing the wide range of possibilities in the context of deep industry expertise makes it possible to help you dial in just the right settings for your lab to excel.

Thought Leadership – When the team behind your LMS is on the cutting edge of the optical lab industry, you have experts on your side who can keep your lab moving forward. Rx-Universe’s diverse leadership represents a wide range of knowledge to speak to virtually any issue that arises in your lab.

More Efficient Training and Onboarding – A knowledgeable support team provides thorough training and onboarding, helping lab staff quickly adopt the software and maximize its potential. Beginning with a concierge-level installation and training, through the go-live and on to normal on-going support, the Rx-Universe team is here to serve you with excellence every step of the way.

Seamless Integrations – Your expert support team can also help you get the most out of integrations so that you don’t experience any interruptions with your equipment, ordering systems or vendor networks.

With a dedicated team of professionals across support, development, implementation, and leadership, Rx-Universe is ready to partner with your lab. Let’s explore what’s possible for your operations, your customers, and your end users.

Book a demo today and see how Rx-Universe can streamline workflows, boost performance, and help your team get the most out of your LMS. Request a demo.

The post Why Superior Industry Expertise and Support are Crucial for LMS appeared first on Rx-Universe.

August Newsletter 1 Sep 2024, 8:26 pm

5 Ways a Modern User Interface Makes Your Job Easier

The post August Newsletter appeared first on Rx-Universe.

How Expert LMS Support Makes a Difference in Optical Labs 19 Jul 2024, 9:55 pm

Optical labs are driven by productivity and efficiency. One hangup or glitch in a process can have a major impact on achieving your goals. To be successful, you not only have to have a powerful lab management system (LMS), but you have to know you can count on the team behind it to help you solve problems when they arise. Or, even better, a team you can count on to be proactive in helping you get the best outcomes.

Unfortunately, too many lab management systems lack the right level of support and expertise behind them to help labs operate at their best. Few even go beyond troubleshooting to actually help you optimize your processes to reach your goals.

There are several ways expert support can improve your operations:

On-demand help
You shouldn’t have to wait to get a problem solved and get back to work. The best customer service is available on demand and highly responsive so you don’t have to waste time troubleshooting. Rx-Universe utilizes a modern help desk support system where users can submit and track their ongoing support ticket requests across their organization.
Diverse knowledge and expertise
As you know, the optical lab industry is made up of professionals with a wide variety of expertise. Having a team of professionals on your side, from opticians to optical manufacturing experts, can move your lab forward in new ways.
Guaranteed response times
You deserve to know when you will get a response to any request you make with your LMS customer support. Quality systems have excellent service with guaranteed response times to optimize your efficiency.
Concierge-level installation
Installing your system doesn’t have to be a major headache. When you have excellent support, you won’t have to waste time figuring it out yourself or hit any snags along the way.
Automatic, frequent updates
In today’s world, there’s no reason your LMS should be delayed in the latest technology, functionality or fixes. Rx-Universe releases new programs every 4-6 weeks and labs can easily download, review related documentation, and choose when to install (or uninstall) new programs at their convenience.

Rx-Universe offers all these qualities and more with our superior industry expertise and support. We come alongside you as a true partner in your operations to help you maximize your efficiency every step of the way. Learn more about how Rx-Universe partners with you to provide diverse and innovative expertise, unmatched customer service and more at rx-universe.com.

The post How Expert LMS Support Makes a Difference in Optical Labs appeared first on Rx-Universe.

5 Ways a Modern User Interface Makes Your Job Easier 19 Jul 2024, 9:51 pm

Lower stress levels and increase productivity in your optical lab

To continually meet industry demands, optical labs must enhance productivity and quality. Even the most robust, feature-packed LMS in the industry can’t take your lab to the next level if it’s difficult or frustrating to use. Implementing an LMS with a modern user interface, such as Rx-Universe, can change everything.

For an optical lab professional, a modern user interface makes the job much easier and less stressful. Information is easier to find at a glance, and it’s less time consuming to make changes or get the right reports. Here are just a few ways a modern user interface can improve processes and equip your team to meet their goals:

Solve problems quicker
With an easier to use interface, including intuitive navigation, problems can be solved much quicker, so you can get back to production.
Less time onboarding
When new employees join, an LMS that prioritizes usability and a modern interface allows them to learn the software quickly and avoid roadblocks. Getting new projects and team members going more quickly saves time and money.
Seamless third-party integration
When an LMS utilizes modern API tools, it can be seamlessly integrated with third-party systems like ERP systems, accounting software and more, which also saves time and money.
Multilingual capabilities
Multilingual capabilities can be a game-changer for many optical labs. When a system not only has multilingual capabilities on-screen but can print work tickets in multiple languages as well, you maximize usability for people all over the world.
Easy access to the right information
Efficiency is all about timing and accuracy. When your lab professionals can see the information they need at a glance because they don’t have to scan rows of data that all look the same or shuffle through information, their lives become easier and your lab becomes more efficient.

Rx-Universe prioritizes usability in everything we do. Our modern user interface exemplifies all these qualities and more, from intuitive navigation to – multilingual capabilities. Rx-Universe also offers comprehensive production control, top-notch business intelligence, flexible and scalable architecture and superior industry support and expertise. Learn more about how Rx-Universe can transform your lab and boost your efficiency here.

The post 5 Ways a Modern User Interface Makes Your Job Easier appeared first on Rx-Universe.