How to File a Complaint with Community Behavioral Health (CBH) 25 Feb 2025, 5:46 pm

How to File a Complaint with Community Behavioral Health (CBH)

If you are unhappy with something that your provider or Community Behavioral Health (CBH) has done, you have the right to file a complaint. Below, we provide instructions on how to submit a complaint and what to expect from the process.

What Is a Complaint?

A complaint is when you inform CBH that you are dissatisfied with their services or a decision made by CBH or your provider.

Examples of complaints include:

• Being unhappy with the care you are receiving.
• Being denied a service because it is not covered.
• Not receiving services that CBH has already approved.

How to File a First-Level Complaint

If you have a complaint, you can submit it to CBH through one of the following methods:

By Phone

Call CBH at 888-545-2600 (TTY: 888-436-7482) and explain your complaint.

By Mail or Fax

Write a detailed description of your complaint and send it to:

Community Behavioral Health
801 Market Street, 7th Floor
Philadelphia, PA 19107
ATTN: Quality Management
Fax: 215-413-7132

Through Your Provider

If you prefer, your provider can file a complaint on your behalf, but you must provide written consent allowing them to do so.

What Happens Next?

Once CBH receives your complaint, they will review it and take the necessary steps to address your concerns. If additional information is required, they may contact you for clarification.

If you have any questions about the process or need assistance, please reach out to CBH using the contact details above.

Your voice matters, and CBH is committed to ensuring that all concerns are heard and addressed appropriately.

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CFA CLIENTS AND FAMILIES Join us in raising funds for CFA programs and services! 27 Jan 2025, 3:51 pm

A delicious way to support Center for Autism: popcorn!

50% of every purchase benefits CFA’s specialized autism programs & services, designed to improve the quality of life for individuals with autism and their families.

Fundraiser runs until noon on Friday, January 31. Scan the QR code to shop.

QR code link to: https://popup.doublegood.com/s/0j62cn0h

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**CFA operating virtually due to snowy weather** 6 Jan 2025, 1:57 am

Due to the potential for snowy weather conditions, The Center for Autism will be operating via Telehealth tomorrow, 1/6/2025, for the safety of our clients, families, and staff.

All scheduled appointments and sessions will proceed as planned, but they will take place virtually rather than in person.

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Unlocking Potential: Innovative Library Programs Enhancing the Lives of Autistic Individuals 28 Aug 2024, 3:31 pm

“Libraries and other community resources can be a space for people with autism and their families and some can provide services and special programs for their autistic community.”

Read the article here.

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CAPS Training Program opportunity 1 Feb 2024, 2:39 pm

Current and former clients/families interested in learning more about the CAPS program training opportunities can click on the link below for additional information.

https://www.phillyautismproject.org/peer

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CFA is an Eagles Autism Foundation Grant recipient 29 Jan 2024, 5:02 pm

CFA is pleased to announce that we are a recipient of the Eagles Autism Foundation grant. This grant allows us to enhance our gross motor facilities for our clients. We are very grateful of the partnership and wanted to thank the Eagles Autism Foundation.

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The Center for Autism is hosting a free training for professionals in Applied Behavioral Analysis. 24 Jan 2024, 5:49 pm

The Center for Autism, a PHMC subsidiary, is hosting a free training for behavioral consultants administered by the A.J. Drexel Autism Institute. Attendees can earn [3] LCSW/LPC/LMFT CEUs.

This training, taking place at 4601 Market Street from 4:00 p.m. to 7:00 p.m. on Monday, February 12, will most directly benefit behavioral consultants in Applied Behavioral Analysis (ABA). Attendees who would like [3] LCSW/LPC/LMFT CEUs will be charged a $35 processing fee. 

Naturalistic approaches to behavioral intervention for autism are designed to address the learning needs of young children on the autism spectrum by embedding learning opportunities in everyday routines and real-life contexts.

Attendees will hear from two experts at the A.J. Drexel Autism Institute – Giacomo Vivanti, PhD, Associate Professor, and Mackenzie Schuler, Senior Behavior Therapist Team Lead – about practices and research on naturalistic ABA approaches across a variety of targets and outcomes, with a focus on supporting skill acquisition and functional analysis.

Learn more about this in-person training and register here: https://www.eventbrite.com/e/free-training-behavioral-interventions-using-a-naturalistic-approach-registration-796837521477

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The 988 Suicide and Crisis Lifeline provides localized mental health support to Philadelphians 21 Dec 2023, 8:38 pm

The 988 Suicide and Crisis Lifeline, formerly known as the National Suicide Prevention Lifeline, provides free and confidential emotional support to people in suicidal crisis or emotional distress. The Lifeline is comprised of a national network of more than 200 local crisis centers, combining custom local care and resources with national standards and best practices.

The Lifeline is available 24 hours a day, 7 days a week, across the United States. It provides support in both English and Spanish. The average speed for a call to be answered is approximately 45 seconds, providing those in need with quick access to support. 

With the CDC reporting notable increases in suicide rates in the US in 2021 and 2022, resources like the 988 Lifeline are a critical source of support for those experiencing suicidality and other crises.

According to a report published by KFF News, since the launch of the Lifeline in July 2022 through May 2023, 988 has received almost 5 million contacts. Of these, nearly 1 million were from the Veteran’s Crisis Line – a part of 988 – with the rest consisting of 2.6 million calls, more than 740,000 chats, and 600,000 texts.

Visit 988lifeline.org to learn more.

For additional mental health resources, view PHMC’s mental health programs.

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Celebrate Autism Acceptance Month with CFA 12 Apr 2023, 5:45 pm

April is Autism Acceptance Month, and the Center for Autism is pleased to host several inclusive experiences in safe spaces for families in our programs. Learn about this month’s events below, and we hope you’ll join us!

Free Haircuts courtesy of Ausome Cutz, a sensory friendly barber shop

2801 Grant Ave: Monday, April 17th from 2-7 p.m.
4601 Market Street: Wednesday April 26th from 2-7 p.m.

Our friends at Ausome Cutz will stop by both our locations, giving free haircuts for children in CFA programs. They’ll also take photos of kids’ fresh new looks! Ronald and Monique’s inclusive mobile barber shop specifically serves the Autistic community. Understanding that sometimes a haircut isn’t just a haircut, Ausome Cutz creates a sensory-friendly, enjoyable, and safe environment for kids and their families.

Follow Ausome Cutz on instagram at @ausomecutz and Facebook at @AusomeCutz.

Philly Children’s Theatre presents … Season’s Magical Adventures: a sensory play!

Friday, April 21st at 3:30 p.m.
Saturday, April 22nd at 9 a.m. and 12 p.m.
At the Center for Autism, 4601 Market Street

We’re happy to welcome Philly Children’s Theatre to CFA! Season’s Magical Adventures, a sensory play created for and with young people with disabilities. This event is a fun opportunity to experience new arts and culture in a familiar environment.

Philly Children’s Theatre is a touring theatre for young audiences, offering free, live, family-friendly performances for children ages 18 months to 12 years. Learn more: phillychildrenstheatre.org.

Living with Autism: Young Adult Autism Panel

Tuesday, April 25th from 5:30 – 7 p.m. on Zoom

Together with fellow PHMC subsidiary Turning Points for Children, CFA and Strengthening Families presents “Living with Autism,” a panel discussion comprised of young adults from our CFA programs, with questions coming from topics that have come up in their sessions.

Register to view this virtual panel discussion on Zoom: https://phmc-org.zoom.us/meeting/register/tJMvfuyprD0uH9ZTN_CBX-w1h_tvyg1-gQkf

For questions, contact Shawn Woods at SWoods@phmc.org or Danyielle Lambert at 215.341.6998.

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Better Outcomes for the Holidays 9 Dec 2022, 7:37 pm

Donate Toys to Children with ASD this Holiday Season

The Center for Autism’s 2022 Holiday Giving Program
We invite you to make this holiday season special for the children and families we serve by helping us give a gift to the children in our programs. In addition to caring for a child with autism, over 70% of the families we serve live in poverty. We hope that you, your co-workers, family, and friends will participate!

Amazon or Monetary Donations

The Social Competency team has curated a list of toys we know our kids will absolutely love! If you are interested in donating a toy, please visit the following website to see our Amazon Wish List:

https://www.amazon.com/hz/wishlist/ls/NE13L4YLS38U?ref_=wl_fv_le

Items will be sent directly to the Center. If you would like to make a monetary donation, please contact Morgan Segal at 215-695-4311 or msegal@cfa.phmc.org. We request that donations are received no later than Thursday, December 15, 2022.

Host a Toy Drive / Donate Toys
Each holiday season, the Center gives each child in our programs a present. Each toy is hand selected for that child, wrapped and given to them when Santa comes to visit. For many, this may be one of very few gifts that they receive. As we have over 400 children in our programs, your support in donating a toy or hosting a toy drive is extremely appreciated. If you would like to host a drive, we can provide you with materials to help in your collection efforts. We kindly request that your toy donations meet the criteria outlined as follows:

– New & unwrapped toys, games, books & activities
– Boys & girls
– Ages 2 through 16 years old
– Due to allergies, no stuffed animals please

Make a Monetary Donation
Restricted donations designated to the Holiday Giving Program will help us purchase additional toys so that all of the children will receive a gift. Checks can be made payable to The Center for Autism re: Holiday Giving Program and mailed to The Center for Autism, 4601 Market Street, Philadelphia, PA, 19139. We also accept credit card donations over the phone by calling 215-878-3400 or online at www.thecenterforautism.org/donate.

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