STIR/SHAKEN: What You Need To Know 21 Jul 2021, 6:11 pm

Is Stir/Shaken the latest James Bond-inspired beverage? Not in the telephony world. These FCC call handling protocols are serious business. This new authentication framework is designed to reduce fraudulent robocalls and illegal number spoofing. In our industry where call traffic is our livelihood, Inventive Labs is ready to help your company understand and navigate these new calling protocols.

Redundancy Question 24 Mar 2021, 11:24 pm

QUESTION: we are working on adding high-availability to our voice application by deploying 2x VE onprem platforms and 2 copies of our apps. Both VE units participate in a single, 2-legged SIP trunk on the fronting SBC: The SBC uses OPTIONS keepalive to notice if any of the VE platforms are gone due to network/hardware/etc […]

Writing Code – Twilio vs. Voice Elements 3 Nov 2020, 8:16 pm

In the past, my tool of choice for quickly and easily creating telephony applications has been Inventive Labs' Voice Elements.  Its ready integration with Microsoft Visual Studio, easy to understand API, and complete feature set make it an easy choice for projects of all types and sizes. 

SIP Call Recording on HMP Elements 25 Oct 2020, 9:54 pm

Question: I am seeking some guidance on how to implement sip call recording on our voice servers using the HMP elements. We are making 2 outbound call legs and bridging them together. Could you provide guidance on this capability as well as important things to understand when leveraging the recording feature? Answer: On call recording […]

Getting Started with WebRTC 7 Aug 2020, 10:15 pm

Question: How do I get started with WebRTC? Answer: You should probably start with: https://download.voiceelements.com/WebRtcSampleV2.zip This has the basics and is easy to get started with for Web, but has no mobile. Then for mobile: https://download.voiceelements.com/MobileElementsServer.zip and https://download.voiceelements.com/MobileElements.zip PS. Please note that the latest HMPE will need to be used for all of the latest […]

How to Route an INVITE to an Alternate IP Address 28 Jul 2020, 8:47 pm

Question: Is there a way I can place a call to a PBX that has a common IP address but also manages multiple domains? For example, our PBX is on 192.168.1.2 and within our PBX we host multiple tenancies. For Example: companyA.com and companyB.com. If I dial 204@192.168.1.2 the packets arrive but the PBX rejects […]

Call Recording Through Microsoft Teams 28 Jul 2020, 7:09 pm

Question: Can you help us do call recording through Microsoft Teams for compliance? Answer: Yes indeed. Check out Voice Elements for Microsoft Teams: https://www.voiceelements.com/teams/ Our Voice Elements platform implements a Direct Routing connection to Microsoft Teams. We are then able to provide phone service for inbound and outbound calls. Any call to or from your […]

Sending images through SMS 28 Jul 2020, 6:28 pm

QUESTION: Do you have the capability to send and receive images over SMS? ANSWER: Yes, check out this link: https://download.voiceelements.com/SMS.REST.API.Reference.Documentation.pdf Look for GetMedia, UploadMedia and the sending command SendSms

Customer Support Question 28 Jul 2020, 6:12 pm

QUESTION: I just realized I forgot to ask you about your support! What type of support do you offer with your SIP trunk services? Do you have some sort of coverage 24/7? Do you enforce SLAs? Do you have some capture and analysis tools or maybe a voice eng team to help troubleshoot any of […]

Outbound Caller ID and Name 28 Jul 2020, 4:24 pm

Question: The CallerIdName is set to read-only and is not assignable. Is this simply a change from { get; } to { get; set; } and the rest will be fine or is there other changes needed for that to be assignable? The description of the m_ChannelResource.CallerIdName says it’s for the inbound call. How do […]